The
United States Tour Operators Association (USTOA) and member companies
are coming to the aid of travelers affected by the bankruptcy of Far
& Wide Travel Corporation. According to USTOA President, Bob Whitley,
travelers whose deposits or payments for future travel with Far &
Wide were made by credit card are advised to contact their credit
card company for a chargeback. Travelers whose credit card companies
will not reimburse them or those who paid by check or cash are eligible
to file a claim for reimbursement through the USTOA $1 Million Consumer
Protection Plan. Claims must be filed by December 31, 2003. Details
and additional information are available on the USTOA web site: www.ustoa.com.
To further
assist affected travelers, more than 35 individual USTOA member companies
have offered to honor Far & Wide deposits paid, or to provide
other assistance. Some companies have offered to try and duplicate
original Far & Wide itineraries for passengers, while other USTOA
companies will evaluate travelers’ arrangements on a case-by-case
basis.
Whitley
urges travelers to check with each company individually, as various
conditions may apply in each case. Travelers whose arrangements were
made through travel agents are advised to contact their travel agent.
"USTOA and our member companies are doing the utmost to help
Far & Wide travelers with their vacation arrangements and to minimize
any inconvenience," observes Whitley, who adds that travelers
should check the USTOA website daily for additional companies offering
assistance, and for updates on consumer reimbursements.