The
savings of using a tour operator has increased from an average of
15 – 20% in 1998, when USTOA last surveyed its membership on
the subject, to nearly 30% today.
Consumers
Save Money and Time
Dollar Savings on Vacation: Depending on the type of vacation package
or tour, the dollar savings of buying a package vacation over making
the same arrangements on your own averages 29%, and can range from
10% - 70%. According to USTOA President Bob Whitley, a special 5-night
package to China, including airfare, for instance, could save you
up to 70%, while a cruise tour to Europe or Alaska with airfare would
represent a savings of 10 – 25%. Traveling
during the off-season can save an additional 15% - 40% according to
survey findings.
Europe
Travelers Save 25% or More
Even though the dollar has recently risen slightly against the euro,
the dollar’s buying power has steadily declined since late 2001.
In 2002, for instance, the euro was worth 86¢ versus the current
$1.23. “Given these new currency realities, travelers to Europe
can realize significant savings by buying packages and tours,”
points out Whitley. “The USTOA survey revealed an average savings
of 35% or more on a European escorted tour without airfare, and 25%
if airfare is included. For independent packages, the average savings
is about 20% with or without airfare,” notes Whitley.
Hours Saved: According to the survey, a typical one-week
tour or vacation package takes an average 18 hours' worth of time
to research, plan and arrange. Because of the complexities of arranging
the many elements of an escorted tour, USTOA members estimated the
average one-week escorted tour would take 22-23 hours to plan on one’s
own, with 13 hours for an independent package without air, and 18
hours with airfare. Depending on the type of vacation and the destination,
estimates ranged from 1 to 25 hours for an independent package, and
up to 100 hours for a complex escorted tour itinerary with multiple
stops, overnight stays, meals, and sightseeing.
“Given
the internet, people assume that booking a vacation takes no time,”
says Whitley. “The reality is that most consumers price shop
several sites. So, if you’re going from one internet site to
research a destination, then to several other sites to compare air
fares, then look for hotels, and book sightseeing and other arrangements
over the internet, you can spend a lot of time. By packaging everything
together, a tour operator or wholesaler has already done the work
for you, while bundling in the savings,” he adds.
Travelers
Benefit From Added Convenience
Transactions: Participating survey respondents were asked to estimate
the number of transactions that go into planning a typical one-week
tour or package. Transactions include everything from booking airfare
and hotel arrangements, arranging sightseeing and entertainment, paying
museum entrance fees, arranging for bags to be delivered to rooms,
tipping bell staff, making transfer arrangements and restaurant reservations,
etc. According to USTOA survey results, an escorted tour involves
anywhere from 5 - 100 transactions, with the average being 28. Transactions
to arrange a one-week vacation package averaged 11, and ranged from
5 to 21. One USTOA member counted 300 transactions included in a comprehensive
two-week escorted tour.
Your Own Work Force: Whitley notes that up to ten people
may be involved in all aspects of planning and implementing a vacation
package or tour. "It's like having your own work force to do
all the leg work for you. Not only does the traveler save time and
money by benefiting from the tour operator's bulk buying, but you
are also buying convenience and the expertise of professionals in
their field who know where to go to find the best arrangements,"
says Whitley.
Travelers on tours and packages can also benefit from preferential
treatment, says USTOA Chairman Brian Stack, president of CIE Tours.
“For example, as the largest purchaser of hotel accommodation
and special events (Medieval banquets, etc.) in Ireland, passengers
traveling with my company get special treatment. Persons booking individually
would have difficulty getting space at some of these events.”
Other “unseen” benefits are the services provided by tour
guides, and – in the case of student travel companies –
chaperones. “Because our prices include supervision for students
by qualified chaperones, it is hard to compare directly,” says
Richard Footner, Senior Vice President of student travel company,
ACIS.
"With a vacation package or a pre-planned tour, the traveler
harnesses the benefit of the bulk buying power of tour operators,
and the power of saving time, which in today's highly competitive
world means money. We call it Package Power,” adds Whitley.
The USTOA survey was based on a representative sampling of 42 companies.
For More Information
USTOA members have met the travel industry’s highest standards,
including participating in the USTOA Travelers Assistance Program,
which, among other things, requires each member to set aside up to
$1 Million security to reimburse travelers in case of bankruptcy or
default.
Your
travel agent can help you select a reliable tour operator, as well
as the tour or vacation package that is best suited to your needs
and budget. For more information, visit www.ustoa.com.
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