Press Releases

USTOA Announces 2020 Executive Committee and Board of Directors

Published Dec 4, 2019 12:00AM



NEW YORK – December 4, 2019United States Tour Operators Association (USTOA) announced the 2020 Board of Directors, five of whom will serve as the Executive Committee, at the Annual Conference & Marketplace, December 2 – 6, 2019 at Omni Orlando Resort at Championsgate in Orlando, Florida.   

Leading the Executive Committee as the new Chairman is Charlie Ball, executive vice president of Holland America Group, with Scott Wiseman, president of Travel Impressions, as vice chair; Elizabeth Crabill, CEO of CIE Tours International, as treasurer; Madhvi Buch, senior vice president of The Travel Corporation USA, as secretary; and Dana Santucci, vice president of EF Educational Tours, as immediate past chair.

“It’s with great pride that I welcome the new board members, who will each contribute their expertise and passion to the implementation of USTOA’s new five-year plan,” said Terry Dale, president and CEO of USTOA. “With this team of leaders working to make the world a better place to travel, USTOA will continue to expand its programming for industry advocacy.”\

Additionally, the USTOA 2020 Board of Directors includes:

  • Bob Drumm, president, Alexander + Roberts
  • Carol Dimopoulos, president, Perillo’s Learning Journeys*
  • Dan Mahar, CEO, Tauck
  • Emma Cottis, general manager – corporate affairs, Goway*
  • Jeff Roy, executive vice president, Collette*
  • John Hanratty, chief marketing officer, Avanti Destinations
  • Kirk Demeter, president and owner, Down Under Answers
  • Nish Patel, president, Mayflower Cruises & Tours
  • Ray Hourani, director of travel air operators, Club Adventures by AAA Exclusive Vacations*
  • Scott Nisbet, president & CEO, Globus Family of Brands

(*indicates newly elected)

For more information on USTOA, visit, call 212-599-6599, or email


About USTOA: 

Representing nearly $19 billion in revenue, the member companies of U.S. Tour Operators Association provide tours, packages and custom arrangements that allow 9.8 million travelers annually unparalleled access, insider knowledge, peace-of-mind, value and freedom to enjoy destinations and experiences across the entire globe. Each member company has met the travel industry’s highest standards, including participation in the USTOA’s Travelers Assistance Program, which protects consumer payments up to $1 million if the company goes out of business.  As a voice for the tour operator industry for more than 40 years, USTOA also provides education and assistance for consumers and travel agents.



Gina Dolecki/Ashley Mindnich                                         


212-229-0119 /    



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