Just announced! This year's breakfast speaker is American Airlines' John Gustafson, Vice President - Digital Customer Experience. Responsible for developing and executing strategy across all digital channels including mobile and aa.com, John also overseas merchandising, analytics, content, and user experience and design for both customer and team member self service tools.
You spoke... we listened: The DMA is in a new venue this year. The Stewart Hotel in midtown Manhatttan - which is offering a preferred USTOA group rate and free Wi-Fi throughout the conference space. Lunch will be an opportunity to network and engage with your fellow participants.
From a past attendee: Well designed with interesting speakers, relevant material, good format, and the presentations were engaging and informative. Content was well balanced, started with covering some of what I knew but challenged me with being at least two-thirds new ideas or new perspectives. I am inspired and encouraged!
Please contact Luis Maravi at email@example.com or call him at 212-599-6599 ext 27 should you have any questions.
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