Press Releases

Statement on Coronavirus from Terry Dale, President & CEO of USTOA

Published Jan 31, 2020 12:00AM


Statement on Coronavirus from Terry Dale, President & CEO,

United States Tour Operators Association


NEW YORK (January 31, 2020) –
In the wake of the news on the coronavirus outbreak and travel advisory from the U.S. Department of State, USTOA conducted a survey of its Tour Operator Members with programs to China to determine the reaction of guests and travel advisors, and what steps our members are taking.  The members responding to the survey report that they are in contact with guests and travel advisors (as applicable) to discuss concerns and options for travel booked; some report few or no calls as yet because of seasonality or timing of travel programs to later in 2020.

Every tour operator member is prioritizing the health and wellbeing of its guests. Our members are handling the issue based on the company’s procedures and policies that might include refunds, postponements or offering alternative travel options. 

USTOA advises that consumers and travel advisors contact the tour operator directly and in a timely fashion to discuss available options.  USTOA and its members will continue to monitor the news and statements from various organizations, such as WHO, CDC and the U.S. Department of State.

About USTOA: 

Representing nearly $19 billion in revenue, the member companies of U.S. Tour Operators Association provide tours, packages and custom arrangements that allow 9.8 million travelers annually unparalleled access, insider knowledge, peace-of-mind, value and freedom to enjoy destinations and experiences across the entire globe. Each member company has met the travel industry’s highest standards, including participation in the USTOA’s Travelers Assistance Program, which protects consumer payments up to $1 million if the company goes out of business.  As a voice for the tour operator industry for more than 40 years, USTOA also provides education and assistance for consumers and travel agents.

 

Contact:

Gina Dolecki/Ashley Mindnich                                         

Redpoint

212-229-0119

dolecki@redpointspeaks.com /mindnich@redpointspeaks.com    

 


SHARE THIS

Latest USTOA Blog Posts


Savor the Journey:  5 Immersive Culinary Experiences for the Foodie in You 
Savor the Journey:  5 Immersive Culinary Experiences for the Foodie in You  If the thought of learning to cook a delicious dish in a local kitchen makes your taste buds tingle with excitement, this post is for you.   By Dominique Ferrari, Collette  Ever considered donning a chef’s apron on your next vacation? We’ve curated a… Read More
Unpacking travel privilege: Why Black representation matters in travel 
Unpacking travel privilege: Why Black representation matters in travel  The travel industry needs to be more inclusive in its offerings and leadership. By Stephanie Jones and Matt Berna   After three years of pandemic limitations, global tourism is expected to exceed 2019 levels. Along with it, there’s a rise in Black consciousness, which has created an… Read More
A first-person account of the Trans Bhutan Trail: memories of connection and community in one of the world’s most remote destinations  
A first-person account of the Trans Bhutan Trail: memories of connection and community in one of the world’s most remote destinations   By: Heidi Durflinger, President of EF Go Ahead Tours  The beauty of Bhutan struck me before I even set foot in the country. As I flew into the town of Paro, I was awed… Read More
USTOA $1 Million
Travelers Assistance Program

A travel vacation should not only be an unforgettable experience, but offer solid peace of mind. That’s why USTOA created a consumer protection fund which protects consumers who book with our Active Members.

Learn More

Our website is set to allow the use of cookies — for more information click here. If you consent to cookies please click "Proceed" or simply continue browsing