A vacation is an important investment. It deserves the same careful consideration and research you give to the purchase of a car, a big screen television set, home entertainment center equipment or any other major expenditure. Knowing what to expect, a familiarity with how your money is being spent, and with whom, can help to avoid problems and disappointments and make your vacation a pleasure.
The following information will acquaint you with the scope and benefits of tours and vacation packages and offer shopping tips to ensure you select the vacation that’s right for you.
We hope this will be of help in planning your next dream vacation.
A tour can be defined as a trip taken by a group of people who travel together and follow a pre-planned itinerary. Most tours include accommodations, a number of meals, sightseeing, land transfers, and other forms of transportation to get you quickly and efficiently from place to place. Typically, a tour involves the services of a professional tour manager or guide who accompanies the group and guides them on the sights.
Vacation packages are designed for those traveling independently. They include a combination of two or more travel services (e.g. hotel accommodations, car rental, air transportation) that are offered at a “package price.” Often, vacation packages will offer a choice of components and options, thereby enabling you to customize the package according to your tastes and budget.
Some people think tours and vacation packages are overly regimented or lack adventure or sophistication. The fact is they encompass a tremendous spectrum of tastes, interests and travel styles, from a multi-country tour to a wine-tasting tour of a particular region to an adventure combining cruising and land-touring. In short, tours and vacation packages are as varied and individual as the millions of travelers who purchase them each year.
There are several benefits to booking tours and vacation packages, and the chief benefit is often value. By contracting in bulk for hotels, accommodations, ground transportation, sightseeing tours, meals and other services, tour operators achieve substantial economies. The savings from this volume purchasing are often passed on to the traveler.
In addition, the tour operators’ volume purchasing often enables them to secure accommodations, airline space and other arrangements that would be virtually impossible to obtain from any other source.
Purchasing a tour or package also means peace of mind. Since you pre-pay for your trip, you know what the cost will be in advance and can budget for your own vacation with greater certainty.
You’ll also have the assurance that your vacation has been planned by professionals; and in the event that an unforeseen problem does arise, a tour guide, local host or some other representative of the tour operator is generally available to assist you.
In most instances, the information contained on USTOA Active Members’ sites and/or brochures provided by the tour operators will contain all the information you need in order to know exactly what you’re getting for your money, to compare one tour or vacation package with another, and to avoid unpleasant surprises. Discover your Dream Vacation by browsing through the various options on the USTOA Vacation Finder tab, and spend some time exploring the results.
Before you begin finding your dream vacation, make a list of your vacation goals. This will help you to keep things in focus and help you with the aspects of group travel that are most important to you. Don’t hesitate to turn to your travel agent when questions arise: there’s no such thing as a silly question when hard-earned vacation dollars are involved.
Here’s a helpful checklist on selecting the right tour or vacation package:
Tour/Vacation Package Price: Be sure to check carefully what’s included in the price and what’s not. For example, does the price include airfare, or is it for land arrangements only? If airfare is included in the price, is the state price from your home city or will there be an additional cost for an “add on” airfare? If airfare is not included, are you free to fly the airline of your choice?
Several other factors may add to the price, such as optional excursions, service charges and/or taxes, air surcharges and high season supplements. And, if you’re traveling alone, there is often a supplement fee for single.
Tour Itinerary: The day to day itinerary described in the brochure is a guide for what you can expect to see and do while on a tour. Make note of the cities and sites that you’ll actually be visiting, as opposed to those places that you’ll simply be driving through (often indicated by terms such as “see” or “view” in the brochure). There’s a big difference, and you should be aware of these distinctions to avoid disappointment.
Other important questions to consider when comparing tour itineraries include:
Everyone has their own level of energy and sense of adventure, and there are enough choices of guided vacations on the market so that you can come close as possible to your preferences without making a lot of compromises.
There’s no question about the fact that accommodations play a key role in the success of a trip. Many travelers say that the quality of accommodations is a priority on their trip. You should play close attention to the descriptions and ratings of the hotels featured. Keep in mind that hotel ratings in other countries may not always reflect American standards, and that every country has its own hotel rating system. In other words, a “deluxe” hotel in one country could differ in size, amenities and degree of luxury from a similarly rated hotel in another country.
Keep in mind that the location of hotels is also important. Hotels situated outside the city center should not be inconvenient if you’ll be sightseeing by tour bus or if you have a rental car. On the other hand, if you are going to have a lot of free time in the cities you’ll be visiting, you may prefer hotels that are centrally located.
If you still have questions about the hotels after reading the brochure, by all means, check with your travel agent.
Dining is one of the most enjoyable parts of the travel experience. Read the brochure carefully to determine how much regional “flavor” you can look forward to on each program. How many and what kind of meals are included each day? Will you have a choice of the menu or will you be limited to a smaller group of selections? Be sure you understand the terms often used in connection with meal information such as “Continental Breakfast,” “Full Board” and “MAP.”
Found at the end of most brochures, this information deserves a lot more attention than it usually receives. Many important points are covered, including details about reservations, cancellations, refunds and availability of insurance. Be sure you understand the policy in regard to cancellations, changes in departure date and refunds, and any cancellation and/or modification penalties that may apply, both to land and air travel portions of the trip. Remember, while this is a pleasure trip for you, it is a business for the tour operator.
The Conditions page may also specify the Group Operators, if any, who are participating in the program. These are local travel companies, selected for their reliability and expertise, who usually provide motor coaches, sightseeing tours and other services arranged by the tour operator. Remember, it is in their best interest to resolve all legitimate complaints as quickly and fairly as possible, because a satisfied customer comes back for more, and refers others.
You are the only one who should decide what you want in a vacation package or tour; however, with a myriad of alternatives in destinations, prices, levels of service and facilities, you need the assistance of a travel agent to help select the package or tour that’s right for you.
An experienced travel professional can advise you impartially on what is best suited to your requirements and recommend the programs from which you can make a selection with confidence. Agents are travel information experts, eminently qualified to pinpoint your dreams, present your choices, and help pick the package that’s best for you. Find a USTOA Certified Travel Agent near you.
Here’s a primer to help you prepare for a productive meeting with your travel agent:
There’s something else that can aid you in the selection of a tour or vacation package. The Active Members of United States Tour Operators Association (USTOA) are required to adhere to a Code of Professional Conduct, which necessitates that their tour information (both on the web site and in print) be as clear and as accurate as possible. USTOA Active Members must also meet and maintain the highest standards of reliability and financial stability in the travel industry.
The USTOA $1 Million Travelers Assistance Program requires each USTOA Active Member company to post $1 million in security in the form of a bond, letter of credit or U.S. treasury bill. The security, to be held by the United States Tour Operators Inc. Tour Depositors Trust, is solely for use in reimbursing consumers for tour payments or deposits lost in the event of:
In some cases, such as one of the larger tour operators becoming insolvent—the $1 million may not cover all losses. Also, some tour operator brands share coverage under their corporate owner’s $1 million security.
A travel vacation should not only be an unforgettable experience, but offer solid peace of mind. That’s why USTOA created a consumer protection fund which protects consumers who book with our Active Members.Learn More